With 300K Consults a Month, 1Doc3 Has Become the Largest Telemedicine Provider in Latin America

Javier Cardona, CEO and co-founder of 1Doc3, on the telemedicine platform’s seven-fold growth during COVID-19.

Collaborate with Javier and the 1Doc3 team HERE.

Key Points

• 1Doc3’s all-in-one telemedicine platform is attacking the issue of access to care in Latin America. The platform starts with an AI-driven symptom checker and then funnels patients to chat securely with a physician.
• Latin America’s access to care crisis is driven by a shortage of doctors. Under normal circumstances, patients wait a minimum of one week just to see a doctor but with hospitals’ limited bandwidths during COVID-19, the wait has only increased.
• The logistics of physically going to a doctor’s appointment comes at a significant monetary cost to patients and employers. 1Doc3 is leveraging the power of telemedicine to save time and money for users.
• 1Doc3 is Latin America’s largest telemedicine provider. Since the onset of COVID-19, the platform has experienced a seven-fold increase in consultations — serving 300,000 people in Latin America in May and projecting a 50% growth in demand in June.
• 1Doc3 works in three steps. First, users access the telemedicine platform through www.1doc3.com or the mobile app and type in what the consultation is for. Then, the AI-driven symptom tracker triages and pre-diagnoses the condition before the user connects with a doctor. Finally, users are able to reach doctors through text or video.
• The platform optimizes time for doctors — allowing for better medical outcomes and scalability across countries such as Colombia, Mexico, and Peru.
• 1Doc3 has seen tremendous growth as an employee benefit, as large companies join the ranks of insurance companies and individuals seeking to provide better healthcare. By making healthcare more efficient and accessible, Cardona has seen a 11% reduction in costs for physical consultations and reduced absenteeism within companies.
• COVID-19 functions as a successful pilot for the platform and proves that telemedicine is instrumental in improving care in emerging markets.
• For Cardona and his team, their motivation comes from their ability to “solve problems for 1Doc3’s patients and users” and his vision is for 1Doc3 to “become the healthcare gateway in the [Latin American] region.

Message Javier Cardona via email at 1doc3@startuphealth.com

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