Found in Translation
How Jamey Edwards, CEO of Cloudbreak, is improving language services through his telemedicine platform, including sign language interpretation
When serial entrepreneur Jamey Edwards teamed up with Andy Panos in 2008 to form what would eventually become Cloudbreak, hospitals weren’t quite ready to bring a physician to the bedside via video feed. “It was thought of as medicine from the Jetsons,” says Edwards, who is now the company’s CEO. So the company focused its platform on improving care through language services, including an emphasis on live sign language interpretation.
Now, with 1,000 hospital partners — and the requisite hardware in place to connect patients with qualified medical interpreters within 30–90 seconds — the company is rolling out comprehensive telemedicine services. At the 2020 StartUp Health Festival, Edwards explained how the company is expanding it’s telemedicine services into specific health areas like tele-stroke and tele-psychiatry.
“The Cloudbreak system has laid the pipes for telemedicine language services and is easy to use, so hospitals have asked us to expand use cases on our platform,” said Edwards. “In 2020, these new use cases will help us solve more healthcare disparity issues, which is the mission and purpose of why we get up everyday.”
Watch Edwards’ interview with StartUp Health’s Media Director Logan Plaster.
“We classify ourselves as a healthcare disparities solutions service. Some of the most underserved patient populations in the U.S. are people who don’t speak English. Being able to empower them to take control of their care, no longer having to guess what medical professionals are saying when they are laying in an ER bed — we believe this is a big piece of what’s needed to humanize healthcare.” –Jamey Edwards
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